Sleiman Real Estate Pty Ltd t/a Sleiman Real Estate is committed to respecting your privacy and safeguarding your personal information.
We are bound by the Privacy Act 1988 (Cth) and adhere to the Australian Privacy Principles outlined in the Act.
We ensure that all officers, employees, and subcontractors understand their responsibilities under the Act, as well as our own obligations. This is achieved through ongoing training, and by implementing internal policies and procedures to prevent the improper collection, use, disclosure, retention, access, or disposal of personal information.
This policy applies to all interactions with Sleiman Real Estate, whether in person, by phone, email, correspondence, or through our website. Its purpose is to:
- Provide clear information about the types of personal information we collect and hold;
- Explain how and when we collect, disclose, use, store, and manage personal information;
- Inform you about the reasons we collect, hold, use, and disclose your information;
- Guide you on how to access and correct your personal information;
- Advise you on how to lodge a complaint and how we will manage such complaints;
- Outline the circumstances under which we may disclose your information to overseas recipients;
- Enhance transparency in how we operate with respect to privacy
Definitions: for the purpose of this Policy, the following terms will have the following meanings, as attributed to them by section 6 of the Act:
Health Information: Information related to:
- An individual’s health or disability (past, present, or future);
- An individual’s expressed wishes regarding health services;
- Health services provided, or to be provided, to an individual;
- Personal information collected in the course of providing health services;
- Information about body parts, organs, or substances donated by an individual;
- Genetic information that could be predictive of an individual’s or relative’s health.
Personal Information: Information or an opinion about an identified individual or someone who can be reasonably identified, whether true or not, and whether recorded or not.
Sensitive Information: Information about:
- Racial or ethnic origin;
- Political opinions or memberships;
- Religious or philosophical beliefs;
- Trade union or professional association memberships;
- Sexual orientation or practices;
- Criminal records, health, or genetic information;
- Biometric data for identification purposes.
Collection of Personal Information
When you engage with Sleiman Real Estate, whether as a seller, buyer, landlord, or tenant, we collect personal information necessary for providing our services. We do not collect personal information unless it is required for, or directly related to, the services we offer.
Personal information we typically collect includes, but is not limited to:
- Name, date of birth, and contact details (e.g., email, phone numbers, and address);
- Occupation and employment details;
- Financial details, including income, employer information, and banking details;
- Details of properties owned by you.
While we typically do not collect sensitive information, certain circumstances may reveal sensitive details. For example:
- Requesting property features such as wheelchair access may disclose health information;
- Providing details of a spouse or partner may reveal sexual orientation.
We only collect sensitive information when it is necessary for providing our services, and where you have given consent or it is required by law.
Where possible, we will collect your personal information directly from you. This may occur when you complete forms, communicate with us in person, by phone, email, or through our website. In some instances, we may collect information from third parties, such as credit reporting agencies, legal advisers, or publicly available sources.
If we receive unsolicited personal information, we will determine whether it was lawfully collected. If not, we will take reasonable steps to de-identify or destroy it.
You may choose to deal with us anonymously or under a pseudonym where lawful and practicable. However, in certain circumstances, such as when legal documents are required, we may need to confirm your identity.
Use and Disclosure of Personal Information
Sleiman Real Estate will typically use personal information to:
- Assist with the sale or purchase of properties;
- Facilitate property leasing services;
- Coordinate property repairs or maintenance;
- Assist with financial transactions related to properties;
- Manage client and business relationships;
- Provide updates on relevant products or services.
We may disclose your personal information to:
- Prospective buyers or tenants;
- Legal and financial advisers;
- Insurance providers;
- Tradespeople for property repairs;
- Government agencies, including the Titles Office and Tenancy Authority;
- Real estate websites and peak bodies.
We will only use and disclose personal information for the purposes it was collected, or for related purposes, unless you consent or we are required by law.
Personal information may be shared with third parties such as contractors and service providers. We take reasonable steps to ensure that these third parties comply with privacy obligations.
In some cases, your information may be transferred overseas to support the delivery of our services. In such instances, we ensure that overseas recipients adhere to the Australian Privacy Principles.
Security and Access
Your personal information may be stored electronically or in physical form. Sleiman Real Estate employs various measures to protect your data, including:
● Confidentiality agreements with employees and contractors;
● Secure storage for physical and electronic records;
● Access control systems for our offices and computer systems.
You may request access to or correction of your personal information. We will acknowledge your request within five business days and respond within a reasonable timeframe.
We do not charge an application fee for accessing your personal information, but may charge a fee to cover the costs of retrieving and providing the information.
Complaints
If you believe Sleiman Real Estate has breached the Australian Privacy Principles, you can lodge a complaint with us. We will acknowledge receipt within five business days and aim to resolve the matter within 28 business days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Contact Information
For any questions or concerns regarding your privacy, you can reach us by:
- Email: [email protected]
- Phone: 03 9337 7305
- By mail: 221 Buckley St, Essendon, VIC 3040